ONLINE AND DISTANCE EDUCATION
at
ALLEN UNIVERSITY
The Online Learning Experience
The higher education learning experience is no longer limited to the traditional campus classroom. Online learning provides a rich, interactive learning experience and may include virtual office hours with your instructor. Similar to traditional university classes, online learning offers students interactive and engaging experiences that often includes pre-recorded/structured activities with learning and interactive components embedded within the learning management system (asynchronous) or delivered live/virtually with interactive lecture and activities between faculty and students (synchronous). All courses, regardless of format, provide interaction among faculty and fellow classmates using discussion boards, virtual lectures and virtual groups.
You can enhance and advance your knowledge and skill through our online courses and programs with Allen U. Learn more about how online classes are facilitated at Allen U. and how to take your education online.
Course Formats
Online course structure varies from course to course. Course format, access to materials, communication between faculty and your classmates will also differ. Online course at Allen U. may be hosted utilizing different virtual platforms such as Zoom, Online Meetings (eLearning); Bongo (Cengage) or Microsoft Teams. A virtual platform allows class sessions to be live (synchronous) and allows you to listen, watch and interact in real-time.
Online Course Facilitation Formats
100% Online
Facilitated (taught) using only online components through the Learning Management System (LMS) - eLearning.
Hybrid/Blended
Facilitated using a combination of traditional face-to-face and online components through the LMS - eLearning.
Remote/Web Conferencing
Facilitated using virtual/web-conferencing platforms (Zoom/Online Meetings/Cengage Platforms/Microsoft Teams). Faculty teach live classes streamed through camera or voice systems that may or may not be recorded for student listening or viewing later.
All require access to a high-speed internet connection and may require attendance in class sessions on scheduled days or times either in-person on campus or online.
Online Degree Programs
Bachelor of Arts in Social Science – Human Services Concentration
Bachelor of Arts in Criminal Justice
Apply for Enrollment
Completion of the application for admission to Allen can be found at: https://my.allenuniversity.edu/ICS/Admissions/. Financial Aid is available.
More Information/Contact
For additional information, contact the Office of Academic Affairs – Distance Education at oaaau@allenuniversity.edu.
Frequently Asked Questions (F.A.Q.)
ATTENDANCE
1. How will attendance be taken for my classes?
Instructors will log in and record attendance just like in a live/in-person course. You are required to be available during the regular course time [For Example, MWF at 10:00am-10:50am]. However, faculty may use asynchronous and synchronous* options to record your attendance.
Faculty will also communicate with you by email, as well as on the news and announcements page on eLearning. Students should log into their course at the class scheduled time and check their emails regularly for communications from faculty.
*Synchronous learning refers to a learning event in which a group of students are engaging in learning at the same time. Before learning technology allowed for synchronous learning environments, most online education took place through asynchronous learning methods.
2. What if I want to come to campus to meet with my instructor?
Please contact your instructor by email to schedule meeting before coming to campus. We also recommend meeting by phone, web conference or virtually. Your instructor will provide specific instructions for scheduling meetings.
3. How soon can I access my courses?
Once the semester/term/session begins, you will have access to your course at MyAllen/eLearning.
Faculty may also provide you information about additional online resources for content delivery.
4. Are there specific tech resources that my instructor will use to teach my class?
Faculty may utilize virtual/web-conferencing platforms (Zoom/Online Meetings/Cengage Platforms/Microsoft Teams). for remote/live instruction; however, some may also utilize other online or phone conferencing apps to teach their class. Students are required to be available when live instruction through these means is scheduled.
5. What if I am unavailable during live instruction?
An instructor may provide recordings of live lectures, playbacks for conference calls or other materials for instruction. Contact your instructor directly or check the eLearning course page for access to these materials.
TECHNOLOGY
1. Do I need to use University Email/username for access?
YES. To access your course, you must log into MyAllen/eLearning. You will need your Login In ID and Password. If you encounter a problem with MyAllen/eLearning contact the AU Technical Support/Help Desk by telephone or email.
AU Help Desk/ Technical Support Phone:
803-376-5901/(M-F: 8AM-8PM)
Email: support@allenuniversity.edu (24 Hours)
Cengage Technical Support: Contact 800.354.9706
2. What if I cannot access eLearning/MyAllen?
Send an email immediately to: support@allenuniversity.edu
3. Do I need a computer?
Yes. We recommend utilizing a computer/laptop for the best view and access; however, you can also utilize your phone. A smart phone will provide you with access and in many instances allow you to complete work on the go.
4. Can I use a smart phone for my online course?
YES. You can access your eLearning course from your smart phone; however, full features may not be available to you. It is imperative that you utilize a full computer for the greatest ease accessing content and completing assignments.
TEXTBOOKS
1. What about textbooks?
Allen University students are not required to purchase textbooks. Most courses utilize Cengage textbooks, otherwise there is a course pack and/or faculty instructional materials provided. Some classes may also utilize (free) open educational resources. Your instructor will provide you with specifics concerning their course. Cengage e-Textbooks access can be accessed here: https://www.cengage.com/student/
FREE TECH RESOURCES for STUDENTS
1. Get Office 365 for Free
https://products.office.com/en-us/student/office-in-education
3. Spectrum (For free internet access for students during school closures) 1-844-488-8398
Allen University Student Academic Grievance/Complaint and Appeal Process
We acknowledge that:
Students deserve a positive educational experience.
There may be times when a student’s experience is not what they anticipated.
A student can submit a complaint or grievance.
We ensure that a complaint or grievance will be addressed fairly and promptly.
If a student’s complaint relates to the State Authorization Reciprocity Agreement (SARA), it must me filed with the institution first for resolution.
SARA consumer protection requires that an institution’s home state and its SARA portal, investigate and resolve allegations of fraud or dishonesty, including claims related to false or misleading information.
A student must begin a complaint process with the institution. If no resolution is reached, the student can contact the institution’s home state SARA portal.
Our SARA state portal is listed here: SARA Student Complaint Process & Reports - https://nc-sara.org
Grade Appeals
Complaints or Grievances filed in connection with assigned grades represent a special case within the Grievance procedure. Grading reflects careful and deliberate assessment of a student’s performance by the instructing professional(s). As such decisions are necessarily judgmental the substance of those decisions may not be delegated to the Grievance process. Nevertheless, the university recognizes that in rare cases the process of grading may be subject to error or injustice.
A student who alleges an error or injustice in the grading process may file a Grievance under the Student Grievance Procedure. A grade appeal Grievance shall proceed no further than Level Two, Step Two. For purposes of a grade appeal, the Senior Academic Officer of the university, or his/her designee, shall serve as the Student Grievance Officer throughout the grade appeal process.
If the faculty member who assigned the challenged grade is no longer employed by the university, or is not available within the timelines specified (see “Time” definition), the student may initiate his/her Level One complaint with the chief administrator of the appropriate instructional division (who shall be identified by the Senior Academic Officer).
If at any level substantial evidence of error or injustice is produced, the grading process may be remanded to the instructor of record for reassessment. If after reassessment, the dispute remains unresolved, the matter shall be referred to the Senior Academic Officer, or his/her designee, for final review. If the instructor of record is no longer available, the Senior Academic Officer or his/her designee shall instead reassess the grading process.
Level One – Informal Procedure
This is the informal stage where most complaints are resolved. The Grievant shall first present his/her complaint orally and informally to the Responding Party. In the case of a grade appeal, the Responding Party is the course instructor. This shall be done in a reasonable period of time, not exceeding thirty (30) calendar days following the instructional period when a grievable act or omission occurs.
The Responding Party must respond to the Grievant complaint within ten (10) days. Though this phase of the process is informal, the parties may present their positions in writing. If the matter is not resolved informally within ten (10) calendar days from the date a response to the complaint was due, the Grievant may proceed to Level Two.
Level Two – Formal Procedure
Prior to filing a written Grievance at Level Two, a Grievant who is disputing an assigned grade must consult with the Chair of the Division in which the course is housed. The Responding Party (faculty member) should also consult with his or her Chair.
Level Two – Step 1
The Chair of the Division in which the grievance for an assigned grade has taken place shall notify the parties in writing when a complaint is not resolved informally at Level One.
The Grievant may, within ten (10) calendar days after receipt of the Division Chair’s written notice, file a formal written grade appeal or complaint (see Appendix One: Grade Appeal Form, Student/Faculty Complaint Form and Student Statement Form) with the Vice President of Academic Affairs or his/her designee.
The Grievance shall contain the following information: the name and title of the person(s) against whom the Grievance is directed, a statement of all known facts, documents and materials supporting the grievance, a list of individuals who have information pertinent to the grievance, and the relief sought by the Grievant. All supporting documents, if any, shall be attached to the grievance as part of the Grievance. The Grievance shall also state the date it is filed and that it is being filed at “Level Two, Step One.”
The Grievance may be filed with the Vice President of Academic Affairs or the Dean of Students depending on the grievance by email, regular mail, certified mail, or in hand. Thereafter, the assigned official shall deliver the completed form with all supporting documents, if any, to the Responding Party within five (5) calendar days. If the Responding Party is unavailable at the time the Grievance is filed, the Vice President of Academic Affairs, the Dean of Students, or the designated person shall use reasonable means to deliver the Grievance within a reasonable period of time.
The Responding Party shall forward a written Level Two – Step One response to the assigned Grievance Officer within ten (10) calendar days of his/her receipt of the Grievance. The assigned person then shall deliver the written response to the Grievant within five (5) calendar days of receipt.
Level Two – Step 2 (Supervisor Level)
If the Grievance is not resolved to the satisfaction of the Grievant within ten (10) calendar days after his/her receipt of the Step One response, or if no written response is submitted, the Grievant may within ten (10) calendar days after the written response was received or due, request a hearing/meeting with the Vice President of Academic Affairs, the student, the named faculty member and the Division Chair to reach a resolution to the ascribed grievance.
The decision of the Provost/Vice President, or his/her designee, shall be final and binding on all parties.
Withdrawal
A student may withdraw his/her complaint or Grievance at any time. Withdrawal must be accomplished in writing or by oral agreement confirmed in writing.
Retaliation
No member of the College community shall retaliate or threaten to retaliate against, interfere with, restrain, or coerce any student in the exercise of his/her rights under the Student Grievance Procedure or his/her participation in any Grievance proceedings.
Collateral Rights of Person Grieved by Student
If the recommendations made at any level of the Grievance procedure result in sanctions against a college employee, the sanctions shall be regarded as administrative actions subject to all conditions of applicable collective bargaining agreements and College or Board of Higher Education personnel policies.
Alternative Forums
Filing a Grievance in accordance with the Student Grievance Procedure in no way abrogates a student’s right to file a complaint with an appropriate state or federal agency or in another forum.
