FAQs

1. How do I unlock my FSA ID?

There are two ways to unlock your FSA ID. You can either use your e-mail or answer some of your challenge questions.

To start:

  1. Go to the Edit My FSA ID tab.
  2. Log in using your username and password. You will receive the message, “Your FSA ID is locked. To unlock it, use one of the following options.” Select one of the two options.

Option 1: E-mail

  1. Click the E-MAIL button. You will be taken to a page that says “Unlock Your FSA ID – Using Email.” A secure code will be sent to the e-mail address that’s on record with your FSA ID.
  2. Open your e-mail in a different browser tab or window or from another device. Do not close the FSA ID Web page while accessing your e-mail.
  3. Once you receive the e-mail, enter the secure code on the FSA ID page in the box that says “Secure Code.” The secure code expires after 10 minutes.
  4. Click on the SUBMIT button. Your account is unlocked and you will be taken to a page to change your password.
  5. Follow the instructions to create a new password.

Option 2: Challenge Questions

  1. Click the CHALLENGE QUESTIONS button. You will be taken to a page that says “Unlock Your FSA ID – Using Challenge Questions.”
  2. Answer three of your five challenge questions shown on the screen. Your answers must match the ones you entered when creating your account. The answers are not case sensitive.
  3. Click on the VERIFY button. If you answered your challenge questions correctly, your account is unlocked and you will be taken to a page to change your password.
  4. Follow the instructions to create a new password.

2. How do I apply for financial aid?

Complete the Free Application for Federal Student Aid (FAFSA).

3. Can I apply online?

Yes, students should apply online at www.fafsa.ed.gov.

4. When should I apply for financial aid?

The FAFSA is available October 1st of each year, the earlier you submit the better.

5. Do I have to apply for financial aid each year?

Yes, the FAFSA is year-specific and most financial aid is awarded annually.

6. What is the priority filing date?

Allen University’s priority filing date is March 15. To qualify as a priority filer, the Office of Student Financial Aid must receive your FAFSA report (via the federal processor) with a valid Expected Family Contribution ( EFC) on or before March 15.

7. How do I know if I am financially cleared to start school?

The Business Office has the sole authority to certify whether or not your account is financially cleared to start your classes.  All questions related to this matter, should be addressed with the University’s Business Office.

8. How do I apply for Federal Work Study?

You must complete your FAFSA by March 15, have a 2.0, and be in good academic standing with the University. Remember, the Office of Student Financial Aid must receive your FAFSA report (via the federal processor) with a valid Expected Family Contribution (EFC) on or before March 15.

9. What is Satisfactory Academic Progress (SAP)?

Federal and state regulations require financial aid recipients to maintain Satisfactory Academic Progress (SAP) towards a recognized degree. SAP applies to all undergraduate students, who receive most types of federal, state, and institutional financial aid administered by the University. At the conclusion of each term or payment period, Allen University reviews all currently enrolled AU students to verify they are meeting the SAP requirements.

10. How do I regain financial aid eligibility after failing to meet SAP?

Students who have been on suspension cannot merely skip a semester to regain eligibility. No financial aid will be disbursed during subsequent semesters for students on financial aid suspension. In order to regain eligibility for financial aid and enrollment, the student may submit a written appeal in accordance with the appeals process. If the Appeals Committee approves the appeal, the student is then placed on probation with an academic plan and is eligible to receive financial aid.